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Privacy Policy

Effective Date: March 17, 2025

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At EXCELerate Resume & Career Consulting, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

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1. Information We Collect

We may collect the following information when you use our services:

  • Personal details (name, email, phone number)

  • Employment history & career details (for resume services)

  • Payment information (processed securely via third-party payment providers)

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2. How We Use Your Information

We use your information to:

  • Provide and deliver our services

  • Process payments securely

  • Communicate with you about your order

  • Improve our services and customer experience

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3. Data Protection & Security

We take appropriate measures to protect your personal data from unauthorized access, disclosure, or misuse. Your payment details are processed through secure third-party providers, and we do not store your financial information.

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4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except as required by law or with your explicit consent

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5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Opt-out of marketing communications at any time

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6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 support@excelerateresume.com | 🌐 www.excelerateresume.com

 

Refund Policy

Effective Date: [Insert Date]

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At EXCELerate Resume & Career Consulting, we are committed to providing high-quality services. Due to the nature of our work, we have the following refund policy:

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1. All Sales Are Final

  • Once payment is made, the sale is final and non-refundable.

  • Due to the custom nature of resume writing and career services, refunds are not available once work has begun.

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2. Order Cancellations

  • If you cancel before work has started, you may be eligible for a partial refund at our discretion.

  • Once work has started, cancellations will not be eligible for a refund.

3. Revisions & Edits

  • We offer [2] free revisions with each package.

  • Additional revisions beyond this period may require an extra fee.

4. No Guarantee Policy

  • While we aim to provide the best possible service, we do not guarantee job placement, interviews, or specific hiring outcomes.

5. Contact Us for Support

If you have any concerns about your order, please contact us:
📧 support@excelerateresume.com 🌐 www.excelerateresume.com

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